Recurring costs, written separately
A project has a build cost and a recurring cost. We write them separately in the quote, so you know what you pay once and what you pay every month.
For a chatbot, the recurring cost covers three items: hosting in Canada, maintenance and continuous improvement, and model usage, billed as consumed. For an SMB, that generally adds up to a few dozen to a few hundred dollars a month, depending on conversation volume.
For an AI voice agent, we publish no monthly figure. That cost depends on call volume — telephony, voice model usage, hosting, maintenance — and a number posted here would not help you. Our article on the cost of an AI voice agent breaks down each item against the suppliers’ public rate cards, and the audit prices them for your actual call volume.
A useful comparison: an online tool at a few dozen dollars a month, often billed in US dollars, does the job perfectly well for testing a simple FAQ. It becomes limiting as soon as you need your own documents, your appointments, your CRM or personal information — its data often being hosted outside Canada.